Commercial AI with transparency, consent and human control
Vendrava is designed so AI reaches out and answers with transparency: disclosure that it is an AI, consent, human control and traceability connected to the CRM.
Frequently asked questions
Does the customer know they are talking to an AI?+
Yes. Vendrava's agent can state at the start of the conversation that it is an AI assistant, in line with each market's transparency requirements, such as the EU AI Act.
Who controls what the AI does?+
Your team. The AI is designed to propose actions and accelerate commercial processes, but human control remains a core part of the system: your team approves, edits or takes the conversation whenever needed.
Is Vendrava GDPR compliant?+
Vendrava is designed with an architecture focused on control, traceability and responsible handling of commercial data. Each organization should review the specific legal requirements of its market with its legal team.
Does Vendrava record calls?+
Calls and conversations handled by Vendrava can be logged and connected to the CRM to keep traceability, depending on each team's configuration and applicable regulations.
Can I configure different permissions per team?+
Yes, permissions and access levels can be defined by role and by team within the organization.
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